Get Your Comcast Complaint Solved

How to File a Complaint Against Comcast

Learn your options to get your voice heard and make Comcast pay

Fighting a large corporation over one or more breaches in a terms of service contract can frustrate the most patient consumers. Whether the company overcharged you for existing service, used misleading sales tactics, or the service they provided isn’t what they promised, you can gain satisfaction by choosing one of the following methods for filing a claim.

One thing you cannot do: Comcast Xfinity makes it clear in its terms of service contract that consumers are not allowed to file class action lawsuits to seek a legal remedy.


Learn about the Five Ways to File a Claim against Comcast

File a Claim against Comcast in Small Claims Court

What is it? A claim against Comcast in small claims court is a legal option, and sometimes your only option. Why? Because the fine print in your contract with Comcast likely says you’re not allowed to participate in a class action lawsuit.

When to try it: If you have time and energy on your hands, and you want the chance to make your case against Comcast in a public forum, then filing a claim in small claims court is a powerful legal tool.

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Comcast in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against Comcast, there’s a good chance you’ll receive compensation. The downside is state laws limit awards in small claims cases to just $10,000.

File a Claim against Comcast with your Credit Card Provider

What is it? Any time you pay for something with a credit card, you and the company you are buying from (like Comcast) agree to follow a set of rules  established by the credit card provider. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure that allows you to dispute certain types of charges.

When to try it: If your claim against Comcast is about a one time charge that was made using a credit card, then you should consider filing a claim with your credit card provider. You can expect to submit documented evidence that supports your claim.
What you need to do: Most credit card companies allow customers to complete the charge back process online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically, you’ll have to identify the charge, describe your claim, and provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Comcast for a response. You may also be asked for more information or evidence before your credit card provider makes a final decision.

File an FCC Complaint against Comcast

What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Comcast’s business. The FCC provides an informal channel for consumers to submit claims and complaints against telecommunication companies such as Comcast.

What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.

When to try it: You’re frustrated with Comcast and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.

What you need to do: File an informal complaint against Comcast on the FCC’s public website by following the instructions here.

What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Comcast. In some high-profile negligence cases, the FCC has the power to levy substantial fines.

File a Better Business Bureau Complaint against Comcast

What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.

When to try it: When Comcast’s BBB page shows that it is actively involved in responding to complaints. You can also file a BBB claim when you want another to publicize the unethical business practices implemented by Comcast

What you need to do: Go to Comcast’s BBB profile and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further clarification and/or documentation concerning your complaint. Ultimately, it is up to Comcast whether they choose to acknowledge and offer compensation for your claim.

File a Complaint Against Comcast through Binding Arbitration

What is it? Remember that thing about the small print of your Comcast contract? You cannot participate in a class action lawsuit. However, you can file a claim against Comcast that involves the binding resolution process established by the company.

Because this process costs Comcast money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration.

When to try it: Any action in which you believe Comcast misled you, violated their contract with you, or violated the law can be pursued through binding arbitration. Typically claims involve a specific request for how Comcast can fix the situation, which may include financial compensation.

What you need to do: Fill out our form below, to start your claim against Comcast Xfinity . Or, for more information on the steps in pursuing an arbitration claim yourself, click here.

What to expect: For more details about arbitration, click here. You can also start your claim below and let FairShake help!

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