So you have a complaint against Comcast’s service—maybe they’re overcharging you, or a salesperson misled you, or their service isn’t what they promised.
At this point you’ve probably tried calling Comcast’s customer service. You’ve spent hours on the phone with hold messages, computerized menus, and—if you’re lucky—a few humans. So now you want to know: How do I file a legal claim against Comcast?
FILE A CLAIM AGAINST COMCAST IN SMALL CLAIMS COURT
What is it? You’re not allowed to bring a claim against Comcast in most courts (it’s true — it’s there in the fine print of your contract with them). But the exception is small claims court, which is an opportunity to bring your claim locally before a judge, up to a certain monetary limit.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Comcast in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against Comcast, there’s a good chance you’ll get compensation.
FILE A CLAIM AGAINST COMCAST WITH YOUR CREDIT CARD PROVIDER
What is it? Any time you pay for something with a credit card, you and the company you are buying from (like Comcast) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.
What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask Comcast for a response. You may also be asked for more information or evidence before they make a final decision.
FILE AN FCC COMPLAINT AGAINST COMCAST
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: You’re frustrated with Comcast and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.
What you need to do: File an informal complaint against Comcast on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Comcast. The company may be asked to respond to it. You will not necessarily receive an individual response.
FILE A BETTER BUSINESS BUREAU COMPLAINT AGAINST COMCAST
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
What you need to do: Go to Comcast’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. You may be asked for further documentation or clarification on your complaint. Ultimately, it is up to Comcast whether they choose to acknowledge and offer compensation for your claim.
FILE A COMPLAINT AGAINST COMCAST THROUGH INDEPENDENT ARBITRATION
What is it? Remember that thing about the small print of your Comcast contract? Well instead of most courts, what their contract allows you to do is to file a claim that will be argued before an independent individual called an arbitrator.
Because this process costs Comcast money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!
When to try it: Any situation in which you believe Comcast has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Comcast can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
What you need to do: Fill out our form below, to start your claim against . Or, for more information on the steps in pursuing an arbitration claim yourself, click here.
What to expect: For more details about arbitration, click here. Or start your claim below and let us help!
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