If you are switching internet providers because of poor service, billing disputes, or misleading sales tactics, you have a legal option to help you reclaim what’s yours. File a claim and we will help you get a fair resolution and compensation.
Xfinity is one of the most well-known Internet service providers in the US. It’s also, unfortunately, the only choice for many people because of geographic restrictions. Let’s break down what Xfinity provides in terms of its Internet service and download speeds, as well as take a look at what other people say about their offerings.
Xfinity is an Internet service provided by the parent company Comcast, which is rather infamously known for its poor customer service and marketing schemes. They’re also possibly the only cable Internet option depending on where you live.
The good news is that Xfinity as an Internet service is actually pretty reasonable both in terms of upload or download speeds and price. Some of the lower-priced Internet packages are a bit slow compared to what you might be used to from other providers. But they can be purchased for very low prices like $29.99 per month to $34.99 per month.
Higher Internet speeds come with comparatively higher asking prices, like $64.99 per month for 300 MB per second. The higher speeds can be more exorbitant; for instance, you can pick up the Xfinity “Gigabit” package that provides you with download speeds of up to 940 Mb per second for $84.99 per month. This is a bit pricier compared with some other Internet providers can offer. Still, given that it might be the only option depending on your geographic location, it could be much, much worse.
There are plenty of ways we can look at how Xfinity compares in terms of customer ratings and general reputation around the industry. The Better Business Bureau, which accredits various organizations and collects customer reviews, actually has high ratings for Xfinity despite its affiliation with Comcast. They give Xfinity about 3.6 stars out of 5, indicating general customer satisfaction and overall contentment.
Let’s also take a look at consumeraffairs.com, which collects user reviews in a similar manner. Out of 774 ratings submitted in the last year, they give Xfinity only 2 out of 5 stars. This indicates much more general dissatisfaction, so it may be that angry customers or those with bones to pick went to this resource instead of the BBB.
For a third opinion, let’s take a look at the expert review provided by reviews.org. This quality review resource gives Xfinity 3.5 stars out of 5, which shows general value and capability without being one of the overall best ISPs on the market. Their review focuses on Xfinity’s overall good speeds and Internet pricing and plan tiers. However, they do take away a few points for customer service, which isn’t surprising given Xfinity’s relation to the Comcast company umbrella.
Xfinity’s customers are, overall, surprisingly more satisfied with their general Internet service compared to many other Comcast-related companies. This being said, there are a number of complaints that share several common themes.
For instance, some customers describe the bad interactions with the Xfinity customer service team, particularly when it comes to emails or texts talking about things that customers owe even though they never purchased the item or service in the first place. One customer had an email saying that they owed $3000 for strange reasons.
Other customers bring back the telltale Comcast customer service horrors that many people have already experienced ad nauseum. One customer, for instance, found that they had to go through almost a half-hour of rotating through various automated directories before they finally connected to a human agent. The call had to be ended once they were put on hold for far longer than was necessary or appropriate.
A few other customers do have issues with the overall Internet service provided by Xfinity, citing spotty coverage and automated technical helpers that do little to solve real or complex problems. All in all, while Xfinity does do a bit better than Comcast as a whole, it’s clear that many customers do still have issues with the company and its services.
Being a company beneath the infamous Comcast umbrella, Xfinity is no stranger to lawsuits. They came under fire in 2020, when they settled for $1.14 million in refunds for various Minnesota customers due to deceptive advertising practices. Even earlier, in 2006, Comcast was sued by one of its customers for artificially inflating its prices, apparently randomly.
All this goes to show that people may need assistance suing Xfinity for one grievance or another. If this is the case for you, we hope you’ll consider Fairshake. Our legal experts can help you pursue independent arbitration against Xfinity and have the experience necessary to go up against big companies like them. We’re here for you and don’t even require payment unless you win!
Don’t hesitate to start a conversation by using our contact form below. One of our experts will be in touch shortly to help you with your claim.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make my problem resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer