Published on March 18, 2019
Increased rate on me. The contract said I can cancel without penalty if I disagree with the rate increase. I called to cancel, quoting the rate increase. They gave me an address to write a letter to. I did, quoting the contract’s rate increase clause. They canceled but charged me early termination fee. When I disputed, they said that I didn’t say I canceled because of rate increase. Blatant lie!
What would you like the company to do to fix the problem? (optional)