Published on April 8, 2019
I cancelled with sprint, paid balance in full including balance on phone over three weeks ago. there is a credit balance now on my account. yet sprint will not unlock my phone so i can use it with another carrier.
What would you like the company to do to fix the problem? (optional)
refund credit balance, unlock phone, pay for lost time not having the phone and for the unwillingness to keep its committment to unlock the phone since it is paid in full and i have a credit balance on my account.