Published on May 3, 2019
Just bought Samsung Smartwatch with LTE only to find out Sprint has not activated VoLTE nationally. I purchased it online with a data plan and not once did Sprint say voice, data, text would not work. Even at the store when I picked up my watch, the sales consultant didn’t inform me of the lack of VoLTE in my area. I even asked her for my new phone number, which she gave to me. There is no information on when VoLTE will be available. I already have a smartwatch (Samsung Gear Sport) that connects through bluetooth. I didn’t need a second one with similar functions as my other smartwatch. I wanted it for phone calls, text, and data without having to bring my phone with everywhere with me. I’ve been with Sprint since 2011 and overall been a satisfied customer.
What would you like the company to do to fix the problem? (optional)
Inform customers that the Samsung Smartwatch (or other products) will not work on their network at the current time of purchase and do not know when such services will be available. Also not add a phone, text, data line when it is not available for use.