Collections showing from Verizon due to what they claim in-returned equipment. We have called and spoke to numerous people stating we do not have the equipment we returned with UPS pickup as Verizon never provided the return supplies. It’s outdated old equipment and if we had it we would have returned it to avoid this mess but we don’t. I have contacted headquarters as well and they state nothing they can do. All we would like is for them to remove this account from collections. We are not looking for any compensation but it’s been straining on the stress from the credit report hit and trying to get the issue resolved without legal help.