Santander Complaint

Santander Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

Santander repossessed my BMW and sold it without ever notifying me!

September 7, 2016 BMW towed, I’m arrested. September 8, 2016 Smitty’s sent (Overnight) a receipt for $1180 +$720 storage @$90 a day due on 9/15 due date stamped by county clerk. September 18, 2016 car payment due date. September 20, 2016 Smitty’s sent finalized bill $1720 to santander @$90 and they moved forward to pick up vehicle THRU AMERICAN RECOVERY SERVICES WHO CONTRACTED The Repo Company when the payment was only two days late and sold it. They never once sent me any notices or gave me the right to cure. September 22, 2016 Santander created a notice of intent which I never recieved or saw till November 25, 2016 when I called them and they emailed it to me. October 7, 2016 sent title to auction – adesa la. October 28, 2016 Santander Consumer – ADESA Los Angeles sold bmw AUCTION adesa la FOR $9000 — 11625 Nino Way, Mira Loma, CA 91752. October 31, 2016 I am released and I go to Smitty’s to get my car and I find out it’s been sold and they send me to The Repo Company (Santa Maria, CA) and they wanted $500+ to return my personal belongings. November 10, 2016 the DMV contacted me saying the registration has been suspended cause I didn’t pay my car insurance. The car in fact was still registered to me.

They also charged me illegal fees (10.95 a month) to make payments.

What would you like the company to do to fix the problem? (optional)
Refund of all money ever paid to them plus my down which is about $6700.00 plus damages equals $ 57,432.00. I’d be happy with half and I owe them nothing and they take their stuff off my credit report with an apology.

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