Published on May 20, 2019
I called Metro to inquire about charges on my account. The first employee I spoke with was rude and kept cutting me off when I was asking questions. Then she gave me incorrect information about my bill , so I asked to be transferred to a supervisor. Once transferred to a supervisor he explained in detail why I was billed the way I was. He explained that I wasn’t charged my while amount for my previous month billing cycle so I carried over. I informed him that I was unaware and I should not have to pay for a mistake that their system had made. I was charged for two months in May 15 instead of being charged for April’s bill in April. He told me there was nothing they could do so he transferred me to his manager. I spoke with his manager for two minutes before he hung up on me because he said I was being disrespectful when all I did was ask him to speak more clearly so I can understand what he was saying. Then when I tried to call back the system wouldn’t allow me to get through to anyone.