MEX and Allianz insurance Complaint

Published on May 27, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I miss my fly, then I try to cancel my rental or change the pickup day, the website didn’t allow me so I call the costumer service 3 times the first I was on hold for a hour the 2nd for almost 3 hour the 3rd for almost 2, the costumer service never answered I lose the rental money and the insurance also, the next day I took other flight, when I arrived to Guadalajara airport I contacted the company and try to talk to the supervisor or manager and they never took my call.

What would you like the company to do to fix the problem? (optional)
Just reimbursed for the insurance and the rental. And a compensation for all the trouble in the airport also I did have to rent with a different company since the supervisor or manager didn’t want to take my call.

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