Verizon Wireless Complaint

Published on May 29, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

Last month I wanted to trade my phone to Galaxy S10 + and went to Verizon authorized retailers on Geary boulevard. There an employee gave me Galaxy S10 instead of S10+ I noticed that when I went to another galaxy store in Stones town Gallery and I cane back to authorized retailers telling their mistake the person who gave the phone to me returned me back 2 times with different excuses and when I came the last time he was fired. I called customer service and the representative said that they will refund me everything I paid from activation fee to screen protector and case and tax I paid and then I returned the phone and traded again from the beginning to IPhone Max . They said that the money will be refunded 5 to 10 business days but it didn’t I called customer service 6 times every time they do not give me answers they tell me that they will call back or simply redirect me to another representative I become nervous and I am crying because of this problem. They also charged me two time activation fee.

Take Action on your Verizon Wireless complaint

What is FairShake?

FairShake Helps put the power and money back in your hands

Take Action