I tried to cancel in 2017, but they offered me a lower monthly payment. This payment ended in July 2018. I tried to cancel but couldn’t get contact with them online because I did not remember my password and they had de-registered my email address ( which I discovered on June 4, 2019 from call from ADT sales representative.) A sales representative called me in October 2018, and I explained my predicament and my desire to cancel the service which they said was impossible because I did not have my password. I even spoke to a supervisor who said they would send me a letter with my password, which I never received. Finally in March 2019, I went to my bank to stop payment on ADT’s account. I finally received a call today, on June 4, which was a request for payment. Once again the representative would not cancel the service and promised a letter with a password.
What would you like the company to do to fix the problem? (optional)
I want them to refund me from July 2018 until today, June 2019, which is approximately $554.