Comcast Complaint

Published on June 6, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

Xfinity mobile Advertisement clearly states everyone is eligible to bring their own phone (iphone only) no credit checks if I bring my phone over. Only qualification mentioned anywhere (including small print) is to have Xfinity internet service. Therefore, I dropped AT&T ordered Xfinity internet, Representative confirmed I was able to bring 3 iPhone over and ordered me 3 sims be delivered by Saturday May 25. SiMs cards did not arrive so I drove 30 minutes to nearest branch. Rep could not activate phones because AT&T still had them locked. That same day I called AT&T paid of 2 installments for $379 each on two iPhone 8s and $970 on a iPhone XM (note: these were free phones i would not have had to pay for if I kept them activated with AT&T for 9 more months) A few days later I spent hours on the phone with numerous reps and finally a Supervisor. The Supervisor informed me my credit was pulled and i did not qualify. I never authorized a credit pull and it was not required. Supervisor agreed with me and could not answer why they pulled my report and why I was rejected service. Important to note: I recorded the conversation with a rep and the Supervisor. Both conceded the advertising is misleading and they there have been memo’s addressing issue.

Take Action on your Comcast complaint

What is FairShake?

FairShake Helps put the power and money back in your hands

Take Action