American Express Complaint

American Express Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I have a charge card. Which I wasn’t aware of. When I called in Mar2018 I was told that my card was special and needed time to follow my spending habits before allowing minimum payments. At this time I paid $14k since I believed what the rep told me. 8months later I figured I was good and charged $5k even though I had other cards that had that available balance. I was waiting for a minimum payment to appear and it never did. I called and tried to make payment arrangements and I was told by one rep that claimed to be a supervisor that she would take care of it and not effect my credit. However, now it’s affecting my credit even though I paid it in full writhing 60days. I was without income at my contract job for two months and savings wouldn’t allow me to pay all bills fully. Only minimum payments.

What would you like the company to do to fix the problem? (optional)
I want my credit to be corrected for all the lies they told. It is my only late payment in the history of my credit reporting.

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