Published on June 25, 2019
I have STACKS aid notes and rep numbers, voice recordings documenting how T-Mobile has wasted in excess of 35 hours of my time resolving an accounting error on their part. They credited me back over $1200 already, but they failed to keep their commitment to fix my monthly total, which was the cause of the issue in the first place. It is a business account, and it is costing me money to deal with them. They have even disconnected my services, while my father-in-law who is a kidney transplant patient is in need of our assistance.