Wells Fargo Dealer Services Complaint

Published on July 1, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I had my car repossessed about 2 months ago by Wells Fargo Dealer Services and from the time they took it to when I bought it back, it incurred over $2500 in damages. Almost every panel of the car had damage on it. They waited to take photos of it until hours after they had it in their possession, and by that time the damage was already there. They told me I am responsible for providing photographic evidence that the damage wasn’t already there- saying that regardless, the only reasonable evidence I could provide would have had to be time stamped just before or at the time they took it. The burden of proof should not be on me to provide such evidence, they should have documented the state of my car before beginning the repossession process. Then when I asked if they could give me the documentation from my file (time stamped images, a copy of the paperwork provided by the repossession company, anything else pertaining to my case) they refused stating that it is Wells Fargo property. Essentially I have to take their word for it.

What would you like the company to do to fix the problem? (optional)
I would like to be compensated for the damages and for the time it will take in order to settle this suit.

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