Published on July 8, 2019
I booked united for travelling from Newark to India in August 2019 on June 20. I paid approx $2800 for tickets of me my wife and my 7 months old daughter, which is a premium over other market participants. I paid higher since it is a direct flight and we are travelling first time with our infant daughter, we wanted to avoid the hassle of change. I even spent almost an hour on the call talking to customer care rep to secure a bassinet for my daughter. United with no communication cancelled the tickets after a week or so. I was not informed by text or email, when I read that in the news that they have decided to cancel that flight. I called in customer care after reading the news and they confirmed it was cancelled 5 days ago and that they are in process of informing the passengers. They offered me a replacement flight with Air India (which was cheaper and has the reputation of world’s worst in terms of passenger friendly airlines) for the same price but they could not offer me a direct flight. They refuse to offer any compensation for the inconvenience. I ended up cancelling my flight with them and they provided refund. This trip had a lot of personal values for me as this would have been the first time my daughter would meet her grandparents. United jeopardized all the plans and offered no empathy with the situation let alone any compensation.
What would you like the company to do to fix the problem? (optional)
I want a compensation for the inconvenience we have to face because of this.