Published on July 16, 2019
I deposited a check and it has been placed on hold for over two weeks. I keep calling customer service and they refer me to the branch. When I call the branch they refer me back to customer service. The processing department and the deposit fraud department has put a hold on the check but refuse to resolve the issue with the bank which issued the check. My account has been locked and I cannot access any money for the past 15 days. They keep going back and forth and I am stranded with zero money. This is absolutely ridiculous. I cannot physically walk into a branch since the nearest ones are five hours away. Even when I have offered to walk into a branch with all the physical documentation, there is still no guarantee that the problem will be resolved. I cannot live without access to my bank account. Please resolve this immediately.
What would you like the company to do to fix the problem? (optional)
Refund me the overdrawn charges and zero out my account so that I may close the account and open a new one. I would also like the company to cover expenses and other loans which I have had to take from friends and family in order to survive.