Gold’s Gym Complaint

Published on July 17, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I signed up for personal training and after two months I no longer wanted to do the personal training. my contract states that I must cancel 30 days prior in writing lol smh I emailed them one day late (on day 31) they refused to cancel and give me my money back so I called my credit card company who determined that I should get my money back so they gave it back to me but now Golds is coming after me saying I owe them that money even though I dint use any of those sessions. What’s more alerting and is another reason I didn’t want to continue my personal training is because the trainer I had been working with did not want to continue training me if I wasn’t willing to be “friends with benefits” with him. They tried to assign me a new trainer to finish out the 9 session I had left (the ones I already paid for and didn’t finish because I refused to be friends with benefits with my trainer) but I did not feel comfortable to work with any trainer there again.

What would you like the company to do to fix the problem? (optional)
I would like them to stop trying to collect money for the sessions I did not want and will not use.

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