Published on July 22, 2019
Received a promotion through text (add a line and activate it, you get a free month of service for that new line and a free month of service for the existing line). I followed the steps to purchase a new SIM card for that new line, received it in the mail and proceeded to CALL Simple Mobile and speak with a representative to get clear concise directions on how to activate the new line because I didn’t want to mess up and do the wrong thing. The representative tells me I need to buy a plan and have it added to the new line in order to activate service. I buy the plan and he tells me it’s been added to the account and I need to wait 24-72 hours for the plan to be activated. I waited 3 days and still no activation. I called today explaining the situation to 6 different people ranging from representative to manager to corporate. They tell me it seems like the plan was added to the existing phone number (which was still active, the plan had not expired) instead of the new line that I was attempting to activate. I tell them I followed every direction the associate told me to follow from start to finish. They tell me unfortunately because it was done wrong, I’d have to buy a new plan again. I refused and have been on the phone for over 4 hours with 6 different people trying to find a resolution.