Optimum by Altice Complaint

Published on August 18, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum


I have been charged two service fees I should not have been charged for internet service issues which continue to be unresolved. I have not had reliable internet for more than two hours at a time since June of 2019. It is now August 2019. Not only is Optimum still charging me full price for internet but they have added two service fees, $80 each, for technician visits which claim the issue has been “on my end” despite making no fixes.

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