Straight Talk Wireless or Walmart Family Mobile Complaint

Published on August 20, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

Straight Talk has terminated service for non-payment by their error. The account was set up with automatic payments from my bank (credit card.) They claim the bank denied payment, though after careful checking of bank records, no request or denial have occurred. Maybe an error, or maybe intentional by Straight Talk, but it is clearly their fault.

When asked to unlock the phone so I could acquire a better service, Straight Talk refused until a year of service was paid for. This is a Catch-22 problem created by Straight Talk. They won’t provide service, but they won’t unlock the phone.

When Straight Talk supervisor was asked repeatedly if their position was to refuse unlocking the phone, despite terminating service for whatever reason that was clearly their fault, they refused to unlock the phone.

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