Orangetheory Complaint

Published on August 23, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

My income has decreased and I can’t afford the $189 charge. They won’t let me cancel because they demand 2 months notice and want you to be an active paid member to cancel, but they keep trying to charge my account. Obviously I don’t want to go to collections, but they WON’T LET ME CANCEL. So I tried emailing them. They ignored me for a month and a half before finally replying. Instead of trying to work with my situation, they charged me $129 for an 8 session package without asking me if it’s what I wanted or giving my consent. I’m supposed to be billed on the 8th; this is an add-on as of the 22nd, they will try to bill me again on the 8th.

This is the worst company ever and they deserve to fail.

What would you like the company to do to fix the problem? (optional)
I would like a refund as well as a cancellation!

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