Published on August 30, 2019
I was travelling from Trinidad to Detroit and have a layover in Houston and I booked a car at Houston 2 months prior to my arrival. When I got there the rep was rude and I walked away. The Manager came and I went to meet him to help me collect my booked car. I was told by him after the rep called him aside that they did not have any car available that I should leave enterprise. This happened without any incident and he told me in front of my wife and my one year old son that he will call the police on me for no reason at all after I inquired why I was not getting a car. I called enterprise for them to explain to me as other people that came got cars and I was refused service with the notion that they had no cars. I felt I was xenophobicially targeted at the desk.
What would you like the company to do to fix the problem? (optional)
Compensate for the emotional trauma that I went through and the insult on my character and xenophobia received.