Airbnb Complaint

Published on September 10, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

The first house had cameras which I wasn’t told and when I told this to Airbnb they didn’t help me find a solution only worry about the refund. I keep my family of 12 plus my 2 pugs in the streets for 3 hours in Las Vegas which weather was 103 and had to feed my family dinner out which I never plan to. So I had to use more money which I never planned in my plan. Plus Airbnb didn’t do much to put my entire family in a house. All they kept saying was they couldn’t help me with my refund. After a couple pictures I send them they kept saying they need more time to see if I was eligible to receive my refund but in 7 days. So I had to ask my family member to loan me money to be able to play the next house I rented. So we found another house with Airbnb again for 550.

Airbnb didn’t bother to accommodate me for the situation we went through. We had a wedding to attend in the morning and we were very tire after all we went thru. And I did explain to Airbnb why we went to Las Vegas.

What would you like the company to do to fix the problem? (optional)
We think that Airbnb should have let me and my entire family have a house for free for all the trouble we had to go thru. It was very stressful to deal with all this on a trip.

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