Published on September 14, 2019
Received notification that I was charged $1180.46 from Xfinity Mobile. Called Xfinity Mobile and was told this was from an old bill from 10 months ago, however, they never informed me in writing or any notification of this bill. They charged my card without authorization or consent. I spoke to a rep who stated this charge was valid as it was sent to collections and then out of collections, which is why I was charged. This has to be illegal, to charge someone without speaking to that person or any notifications.
What would you like the company to do to fix the problem? (optional)