Optimum by Altice Complaint

Published on September 24, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum


Optimum failed to follow up with service technicians ten different times to restore the internet and telephone service, although repeatedly promised to do so over four months. still have no telephone or internet.cant work at home.don’t have a telephone line and therefor the alarm system is down.at least ten times i was promised “that a field supervisor will call in 24 hours to schedule an appointment and that the customer rep will follow up…” neither has ever happened.

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