After getting Vivint in my home I was forced to move to Florida. the rep initial told me that if I moved the service would be moved at no cost to me, this wasn’t true turns out it is a 120.00 charge. Then when I try to cancel Vivint refused to take the equipment back stating it was to old and I was forced to pay 600 before ever being able to put in a cancellation request. Upon paying the 600+ dollars the rep told me I wouldn’t have to pay anything else after the 600 + charge. Turns out it takes 30 days to cancel an account and they are trying to charge me an other 55 dollars when I haven’t even been able yo use the service for 2 years because I wasn’t able to get the service moved to Florida because the company refused to uphold the sales reps promise of moving the service free of charge.
What would you like the company to do to fix the problem? (optional)
I want my 600 + dollars back and the amount they say I owe current to be removed.