Airbnb Complaint

Published on October 3, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

AirBnB stay was not as listed on website.2 bedrooms listed. There was one. Beds were not adequately comfortable for a good nights sleep, much less for a patient needing 7 days of bedrest after surgery. Tried o make accommodations/alterations with host but she was unwilling to work with us regarding paying her an extra night for her trouble and allowing us to find a more comfortable location the night before my surgery.Furthermore, AirBnB told us we would be getting a refund for the 9 nights (we stayed 2 of those 9 nights) and the cleaning fee.The next person we spoke to said we would get refunded at least for the 7 nights.Finally, after talking to many “case managers” our complaint of paying $1086 for a stay we fully utilize gel on deaf ears- even thoughwe followed procedure and notified host and AirBnB of our complaint within the first 24 hours of checking in.

What would you like the company to do to fix the problem? (optional)
Refund for the stay that we didn’t fully utilize and pay for the difference in our replacement accommodation at this point which was $2173 plus damages fir stressed during a time when I needed rest to recover from this surgery.

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