Optimum by Altice Complaint

Published on October 10, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum


1) Unauthorized downgrade of channels without prior advisement. I was first advised that there was a service issue, then told I was downgraded as “they dont have that level of service anymore”.

2) Internet not working; or if working, only functions at 50% of rated and agreed capacity.

3) Service appointments either not kept or changed without advisement.

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