AT&T Wireless Complaint

Published on October 14, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

2 iPhones 10 (APPLE64GB) have been purchased on 16-May-2019 at ATT store located in Montvale NJ via ATT promotion “Buy 1 get one free”. As per sell person at this store (Wally D) promo condition was to open a new line which was done in addition to existing family plan. Sell representative advised that the credit for the 2nd phone will be applied to the account after 3 billing months. We have not received any, therefore had ATT billing department who were unable and unwilling to assist with the credit inquiry. Then, we have contacted the Montvale ATT store manager, Mark Castro, on 11-Sep-19 regarding this billing issue. He had verbally confirmed that their sell representative had made a mistake and we will be credited for the cost of the cellphone ($25 x 30 payments= $750). Also, I received a text message confirmation from him on 18-Sep-19 that credit should be applied to our account same day or next day. Unfortunately, no credit was received, store Manager was not available during my multiple store visit, he also was not returning my phone calls or reply to messages. September ATT bill still reflects charges for 2 phones. WE are looking for resolution and promised credit from ATT in the amount of $750.00

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