Published on October 15, 2019
I purchase home warranty from American Home Shield back in May, 2019. My refrigerator was broke down in August 09, 2019 and this company still using excuse that the part is back order and still not fix my refrigerator. My Kenmore Elite refrigerator cost over $3,700 and they only offer $370 . Today is Oct. 15 and my refrigerator still not working . I contacted customer service and consumer affair several time with my concern but still nothing work. They keep ask me to wait .
What would you like the company to do to fix the problem? (optional)
If American Home Shield can not find the part to fix my refrigerator they should replace my refrigerator as the contract written. I strongly demand to replace my refrigerator because it over 2 month and it still not be fix.