Published on October 15, 2019
I explained to the customer service representative on the phone at the time that when I was first attempting to purchase tickets on September 27, I received an error message during processing that told me my order could not be processed because prices had changed and that I needed to book new tickets. That prompt me to go back to look at what was available only to find prices had jumped. At that point I made no more attempts to purchase. That error message was an indication to me that nothing was processed. I also never received any form of confirmation of the purchase either. It wasn’t until I found the charges on my card that I found this unplanned purchase. I have complained through multiple avenues that the website has glitches, does not function properly and is misleading with information.
What would you like the company to do to fix the problem? (optional)