Uber Complaint

Published on October 17, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

On October 10,2019 i lost my car keys at LA Fitness ,RT 441 Boca Raton,Fl.my credit card information with uber ware not valid , Alex D——- a manager at LA fitness volunteered to pay for my Uber ride to my house to retrieve extra keys and valid credit card, while driving to my home i explained to my uber driver Luiz [******} what had happened and he asked me if i was ALEX ,Ialso told him i would need a ride back to LA fitness to retrieve my car ,which he agreed to do,he specifically asked me again if i was alex and i told him no ,Alex paid for my trip,when i enterted my house to retrieve my extra keys and credit card ,Luiz drove away,the next day when i went back to LA fitness ,Alex told me his debit card was billed a total of $157.44 for a 2 mile $7 dollar fare. I have had to reinburse Alex D——- for his fraudulent charges on his debit card. Luiz’s car was clean when i entered it and clean when i left it ,at no time did Luiz report any problem to me before he drove off after agreeing to drive meback to LA Fitness.I have tried numerous times as has Alex trying to contact UBer, who have refused to answer my complaints.

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