Planet Fitness Complaint

Published on October 21, 2019

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I submitted a cancellation form with Planet Fitness at the Sterling, VA in August 2019 to Otis Polk.Upon submitting the form, I asked whether there was anything else I needed to do to terminate my membership.I was told no.Two months later, I saw two additional charges on my credit card from Planet Fitness for months in which I didn’t use the gym.I called the Sterling VA facility, and spoke with Manager Bobby L—-, who refused to apply the payment for non-use to my buy out balance, and also refused to apply the remaining balance to my credit card they have on file without requiring me to make yet another in person visit.

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