I am a 14 years customer with ADT. In 2017 we upgraded the system with new 3 year contact. the contract clearly says “Number of payments for the initial term is 36 months. Payment is 52.99”
But with tax it came to 56.70. But I didn’t notice until now that they have increased the price twice $60.76 and 65.72. When I call they said cannot pay me back the additional charges and offered a 1 month free service, which is less than they charged me additionally. As well they pointed out, there is a fine print under Important Terms and Conditions “”ADT has right to increase the annual service charge at any time after the first year. If I object in writing to the increase within 30 days of receiving notice of the increase, and if ADT does not waive the increase, then I may terminate this Contract effective 30 day’s after ADT’s receipt of my written notice of termination. In this situation, I will not have to pay the contract termination charges described in Paragraph 2 above”
This is my concern; those 2 statements in the agreement is contradict. When it says clearly 36 months, how they can say in another clause it only valid for 1 year? They are making a work around to charge customers against the agreement
What would you like the company to do to fix the problem? (optional)
Full refund with interest. Remove the clause that they can increase the fee for all customers and pay back for all customers who they charged extra.