Airbnb didn’t deliver what they promised

Airbnb didn’t deliver what they promised

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I had a few different guests stay at my place. When I returned home, a $950 table was damaged. Airbnb refuses to cover the damages with the Host Guarantee because I dont know which guest specifically was responsible. BUT, they have covered damage in the past when I accused a guest but the guest denied the claim and refused to pay.

What would you like the company to do to fix the problem? (optional)
Live up to the host guarantee as promised and cover the damages.

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