Airbnb Complaint

Airbnb Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

airbnb accepted my deposit for rental reservation 12-28-2019. during this process my password and profile was updated. On 12-31-2019 I was notified the reservation had been cancelled and my airbnb account had been deactivated. The reason for deactivation was criminal history found during third party background check. Criminal history was determined to be someone else with similar name and birth date. Resolution is proceed with dispute which can take weeks. Result is cancellation of rental which is lynch-pin of vacation, time off work, plane tickets etc.

What would you like the company to do to fix the problem? (optional)
reinstate account, contact host/owner with explanation taking full responsibility for error. Provide letter of apology to me. require third party background check contractor to improve on service to avoid future false reporting.


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