Vivint Misleading offers by ads or sales reps, Won’t let me cancel

Vivint Misleading offers by ads or sales reps, Won’t let me cancel

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

We felt that we were tricked into this 5 year contract. We are disabled and my husband has PTSD. I am 62. Vivint played on my husband’s fears and told us the amount that we would pay per month was only $20. It was $40. We were not told it was a 5 year contract. We are both on disability from Social Security and so are on a very fixed income. Salesman also went into my account and overdrafted me. Vivint salesmen also pushed their way into our house on a Friday night after I had had a few beers. They clearly took advantage of us at a vulnerable time. I called Vivint to cancel when I found out I was overdrafted. The refused. We have never used the alarm because we didn’t want it and then the battery went out.

What would you like the company to do to fix the problem? (optional)
Break contract and refund.

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