Suddenlink by Altice customer service lied to me about the price and service didn’t work as advertised

Suddenlink by Altice customer service lied to me about the price and service didn’t work as advertised

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I have two phone lines with this company, along with internet and it has been just awful lately. I have seen my bills continually increasing and was given no prior notification as to WHY? Also, was told by a customer service rep that I would be reimburse for a late fee, due to the system upgrade, no one could use the service in order to take care of their bill, and when the time came, I would never reimburse, even though they assure me that I would be. Also, due to the lack of service, I unfortunate could not log in for my training, which cause me to lose my job, which caused me hardship. I was on hold for nearly an hour, but only to be hung up on….just freak-en crazy!

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