I have two phone lines with this company, along with internet and it has been just awful lately. I have seen my bills continually increasing and was given no prior notification as to WHY? Also, was told by a customer service rep that I would be reimburse for a late fee, due to the system upgrade, no one could use the service in order to take care of their bill, and when the time came, I would never reimburse, even though they assure me that I would be. Also, due to the lack of service, I unfortunate could not log in for my training, which cause me to lose my job, which caused me hardship. I was on hold for nearly an hour, but only to be hung up on….just freak-en crazy!