Wells Fargo Customer Service Lied to Me

Wells Fargo Customer Service Lied to Me

Submitted by: Anonymous | Read more Wells Fargo complaints

I was divorced on November 15, 2019. I was awarded the family home. The note is under my ex husband’s name only and is assumable. My ex has repeatedly refused to cooperate in agreements. I have contact Wellsfargo repeaditly to assume the loan. I am not allowed access to existing loan. Wellsfargo told me that I had to have verbal confirmation from ex to start the assumptions process. I got ex on phone with wells Fargo with me to do so. Next Wellsfargo claimed they needed him to say something different verbally, then they needed a letter. Now, with Covid-19 they only recently told me I must be named a ‘successor in interest’ first. I submitted required documentation, including divorce decree, court order, signed title transfer. Wellsfargo responded with a letter refusing, claiming that was not enough ‘proof’ to name me as a successor in interest. It has been over 6 months of back and forth with Wellsfargo Departments and I still have no access to modify or assume the note. My ex has now filed for chapter 7 bankruptcy. Please help.

What would you like the company to do to fix the problem? (optional)
Name me successor in interest and work with me to assume and modify the mortgage note.


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