Submitted by: Anonymous | Read more Airbnb complaints
March 16th, 2020, I arrived in Omaha, NE, to a house I had rented through airbnb. The house was in a posh neighborhood, was advertised as “updated” and was expensive. I arrived with my child and 2 dogs at about 9 pm, having driven 25 hours from Washington State. One of the owners, Carol, showed me around the house. Arriving during the pandemic with the aim of caring for my elderly parents, who live nearby, I was concerned that they may be carrying the coronavirus that would infect me with covid-19. I hurried through the tour so that I could unload my car, get some rest, and check the house out by myself. What I found was that the house was not only not updated, it was run down. There was no working toilet accessible to us; no hot water in the bathroom; it was not clean; and there was a construction site next door, with construction noise beginning first thing in the morning, between 7 and 8 am. One of the hosts was intimidating and unfriendly, and I felt uncomfortable having an altercation with him in sight of my already-nervous daughter, so on the morning of March 17th, I told him that we could not stay because of the noise and the condition of the property, which I would outline to them via email. I then spent the day locating a different property and settled on two smaller units without a yard in Omaha’s business district. We vacated the house at about 6 pm, within 24 hours of arriving. I then followed airbnb protocol and was ignored until I reversed the charge on my credit card. Once the charge was reversed, airbnb got in touch with me. They waited a few weeks and then told me that I had no claim and that their decision is final. My credit card company then charged my account, and the rip-off has cost me $14,159.06.
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