Frontier Communications Product Wasn’t What I Was Promised

Frontier Communications Product Wasn’t What I Was Promised

we pay for internet year around in Kewaskum, WI & Rhinelander, WI (vaca). For 2 years now internet has not worked when we come to vaca in Rhinelander. Last year we had to make 4 different trips to Rhinelander, 5 hrs away because Frontier would not fix the problem until long after our vaca was over. We were told numerous reasons why the internet didn’t work. We were even told to send for a different router when we got home & it would surely work. But another trip up, it did not work. Bottom line we were told by Frontier tech.: someone ( a frontier service person) disconnected our port in the master connection box ( box where everyone has a pot who lives in the area). This year we are again making our 2nd trip up due to no internet. We could not get any service help until 6/1/20 – long after vaca. is over.

What would you like the company to do to fix the problem? (optional)
pay us for our time & trouble – both with all the trips up & having no internet on vaca. + 2 years reimbursement for accepting our mo. payments without providing the service.

Submitted by: Anonymous | Read more Frontier Communications complaints


Information from the Frontier Communications Legal Action Center

Company Name:

Frontier Communications

Website:

frontier.com

Headquarters Address:

401 Merritt 7, Norwalk, CT 06851, USA

FairShake User Complaints:

84

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