AT&T Customer Service Lied to Me

AT&T Customer Service Lied to Me

At&t used a fake name and address to open an account as my internet service at some point on 2018. I do not know who connected the service. I did not. At the time I believed my service was with Optimum because I noticed one day the wires were satellite wires from my TV (and I only has Cable). I followed them to the roof of my building to see they were connected to Direct TV dish by AT&T. Upon further investigation I learned my name Philomena Brennan was changed to Phillip (or Philip) Brennar (or Brenner) a fake name that has been fraudulently used several times by either my landlord, ex, or parents to stalk and harass me using companies like Tmobile, At&t, Metro PCS, Con Edison, & Verizon. My REAL address is ** ***** *****  in NYC, however the fraud address AT&T used to set up this account without my consent or knowledge was * **** Street instead. When I called At&t, they refused to answer any of questions because I don’t have the account number. The telephone number ***-***-**** may be connected also to this account. And that number was mine for over a decade with MetroPCS which they now claim to no longer have any record of in their system. I would like any/all information of this satellite dish, account, name, and address used improperly to represent me as their client. I have never been an At&t customer. How did this happen? How was my security, privacy and personal details compromised? Lastly, in order for a dish such as Direct TV dish to be erected on a building roof, a landlord MUST give permission, so I would like to know what resident in his building, even if it was himself, did he give permission to?

What would you like the company to do to fix the problem? (optional)
I want this investigated. I want a formal detailed report on the satellite At&t direct TV dish on the roof of my building at address ** ***** ***** *** ** that connected inside my apt used to spy and harass using an At&t uverse TV! Who opened the account in 2018? Why was my name Philomena ******n changed to Phillip *******r (that is not my name, nor does anyone exist here by that name).

Submitted by: Anonymous | Read more AT&T complaints


Information from the AT&T Legal Action Center

Company Name:

AT&T

Website:

att.com

Headquarters Address:

Whitacre Tower, 208 S Akard St, Dallas, TX 75201, USA

FairShake User Complaints:

349

X