Vivint Product Wasn’t What I Was Promised

Published on May 28, 2020

A salesman came to my house this afternoon unannounced. He did not tell me his name, but said that he had seen my Vivint doorbell and wanted to make sure everything was working alright. I told him everything was fine but I have to keep the alarm on “stay mode” since my cat will sometimes set off the motion sensor in the living room. The motion sensors are not supposed to go off for anything less than 50lbs, and my cat weighs no more than 12. He asked if he could come look at my panel, which took all of 20 seconds. He then began asking me odd questions like “do you live alone?” , ” do you have a boyfriend?”. “does your door shut okay at night?” It made me very uncomfortable and took about thirty minutes for him to leave my home. I am 19 and live alone with my family being 10 hours away. I immediately called customer service and they told me that the employee did not file the report saying he had come to my address and there was nothing they could do to help since i did not have his ID badge number. I was then told to send the doorbell cam footage to the PR team and explain the situation. They could not verify if the man worked there, did not apologize for his behavior, and were very rude.

What would you like the company to do to fix the problem? (optional)
Apology

Submitted by: Anonymous | Read more Vivint complaints


Information from the Vivint Legal Action Center

Company Name:

Vivint

Website:

vivint.com

Headquarters Address:

The Vivint Building, 4931 N 300 W, Provo, UT 84604, USA

FairShake User Complaints:

68

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