Published on May 29, 2020
A guest held an unauthorized party, during the Pandemic lock down. We never allow parties even before they became illegal. This guest said she was coming alone. The police estimated that there were at least 100 people in the two bedroom home when they arrived. The neighbors told us that there were several fights that spilled into the street before the police arrived. There was a stabbing.
The damage to the unit was more than $10,000. After three weeks of back and forth with Airbnb personnel who changed on a daily basis and would only communicate via email, they paid us $510 for painting damaged walls and then they went dark. They refused to explain why all the other proofs of damage and proof of value of the damages, etc., were being declined. No explanation. Just an email saying our case was closed and they would not reply again.
They were very demanding about proving the value of items damaged and it was so difficult to comply that we did give up on certain items. We still were able to document more than $10,000 and supply the required proof of value. They simply said they would not discuss the reason for the low compensation.
What would you like the company to do to fix the problem? (optional)
Provide approximately $10,000 to us for damage caused by a guest.
Submitted by: Anonymous | Read more Airbnb complaints