Failed Zelle transfer originating from Bank of America to an account at a separate banking institution, initiated at the recommendation by a BoA representative via the BoA online portal. Account was closed by BoA prior to notification of failed transfer. BoA portal reflecting the failed transfer. Separate BoA rep reopened closed account to test theory that the transferred amount would be able to re-enter the re-opened account. However, unable to recover the transferred amount either via check or as a deposit into the re-opened account. 15+h of calls with numerous BoA representatives without resolution.
What would you like the company to do to fix the problem?
I would like to be able to recover the amount that failed to transfer and is now unavailable to me despite my efforts in communicating with the company in addition to compensation for the time spent working with the company in attempting to recover this amount.
Submitted by: Anonymous in Texas | Read more Bank of America complaints
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