My name is Candace ******, I was a co-signer on a 2014 Buick Regal in December of 2014. The other party on the loan defaulted on the loan without my knowledge. Santander did not thoroughly explain the amount owed in it’s entirety, instead the option to continuously put the current payment at the end of the loan seemed to be their business practice. Once I was made aware of the loan steadily increasing, I contacted Santander and advised that they repossess the car. Multiple times I provided the address and when there was no attempt to pick the car up, they advised that they couldn’t find that a call for voluntarily repossession was made. They also advised that even though the payments were 6 months behind that partial payments were accepted. As a result my credit was severely damaged. Also, one representative stated, that the car is not of any value as of 2019, and they were not going to voluntarily repossess the car. They advised that I make partial payments. In conclusion, Santander expected for me as a consumer to pay 50,000 for a 26,000 car. They wouldn’t call me until payments were behind 3-4 months after the original due date.
What would you like the company to do to fix the problem?
Remove repossession from all credit bureaus
Submitted by: Anonymous in Louisiana | Read more Santander Consumer USA complaints