Santander Consumer USA Product Wasn’t What I Was Promised

Santander Consumer USA Product Wasn’t What I Was Promised

After receiving terrible customer service from numerous representatives who couldn’t answer simple questions regarding my interest rates I requested to speak with a supervisor. After being transferred to the supervisor my horrible customer service experience continued. At that point I requested a manager so I could file a complaint. She explained that it will take up to 72 hours to speak with a manager. Being that I’ve been at this point many times I asked her about my previous complaints and she explained that she couldn’t see details in my account about the previous complaints. She then advised me that she could put in a new complaint wherein I can wait to receive a call within 72 hours or call back tomorrow. I then suggested that she transfer me to the complaint department regarding my previous complaints however, she refused to do so claiming the complaints were closed. I explained to her that it wasn’t possible for my complaints to be closed wherein I never received correspondence from the complaint department. All in all this is a terrible company using underhanded tactics to defraud customers.

What would you like the company to do to fix the problem?
Compensation

Submitted by: Anonymous in Florida | Read more Santander Consumer USA complaints


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