First Investors Bad Customer Support

First Investors Bad Customer Support

On December of 2018, I had requested a payment extension because I had just broken up with my 7 years fiancee’ and lost a 150k income. First investors, who is still holding my car loan, defaulted to let me know that I had to make a payment and they put me 30 days late for a long time. When I finally called Customer Service, the representative lied to me and told me that if I made an extra payment he would “back track” the payment and result into my payment to be current. I followed his instructions then I called after a month because my loan was still not current, and the supervisor told me that he had misinformed about that too. This has resulted into my loan being reported late 30 times and having to pay a $45.00 fee each time for being late. My car is a 2009 volswagen EOS and my payment is 500 a month, the equivalent of buying a Tesla. My car is falling apart and I cant’ fix it because I dont have enough money leftover with my insurance being $252.00 per month plus a $500.00 car payment. Also, today I called them again to schedule a payment and the representative told me that all they needed to do is change the due date. For all these years they never offered me that option, the representative are rude and they did not want to give the program to help members affected by Covid 19. They offered it to me than they told me they did not have it anymore, they made a mistake. I want all the money back for the damage done to me for being misinformed several times and my credit to be restored.

What would you like the company to do to fix the problem?
Refund for all the late fees charged ever since they misinformed about the payment and plus more money for my credit damage and my credit to be restored.

Submitted by: Anonymous in Washington | Read more First Investors complaints