Credit One Bank Bad Customer Support

Credit One Bank Bad Customer Support

Over the years I’ve had capital One and I have been trying to pay my account down and every time they say they’re going to work with me if I pay X-amount the interest fees still pile up. At this rate I’ll never catch up. I have been on this rollercoaster for over three years. I have not charged anything on this card in years. The balance is all fees. They tell you to call and ask for hardship and I did. But what I didn’t know is that you have to do that every month, I thought it was like all the other credit cards. I offered them a settlement and they refused. It is so unfair. I paid all of my other accounts off thanks to their understanding of all going on in the world today. CAPITAL ONE WILL NOT HELP ME I’VE TRIED. I NEED HELP. My father passed away two months ago. I am on section 8, just had surgery, not working, and trying to come out of debt. I explained all of this to them. I even asked capital one for an address to contact someone to ask for a forgiveness or settlement or even lower my interest untill I pay it off. They refused to help me. Instead they waived an interest fee and a late fee, totaling $80 but still refused to give me an address to someone that can help me. I can not afford $4000 right now are their monthly minimum payments. It is a set up and it is very discouraging.

What would you like the company to do to fix the problem?
Over the years I’ve had capital One and I have been trying to pay my account down and every time they say they’re going to work with me if I pay X-amount the interest fees still pile up. At this rate I’ll never catch up. I have been on this rollercoaster for over three years. I have not charged anything on this card in years. The balance is all fees. They tell you to call and ask for hardship and I did. But what I didn’t know is that you have to do that every month, I thought it was like all the other credit cards. I offered them a settlement and they refused. It is so unfair. I paid all of my other accounts off thanks to their understanding of all going on in the world today. CAPITAL ONE WILL NOT HELP ME I’VE TRIED. I NEED HELP. My father passed away two months ago. I am on section 8, just had surgery, not working, and trying to come out of debt. I explained all of this to them. I even asked capital one for an address to contact someone to ask for a forgiveness or settlement or even lower my interest untill I pay it off. They refused to help me. Instead they waived an interest fee and a late fee, totaling $80 but still refused to give me an address to someone that can help me. I can not afford $4000 right now are their monthly minimum payments. It is a set up and it is very discouraging.

How would you rate your experience with Credit One Bank?
⭐️ ( 1/5 stars)

Submitted by: Anonymous in Arizona | Read more Credit One Bank complaints


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